It’s the customers, stupid
Once more, Gerry McGovern:
The first thing I think about in the morning is my customers and the last thing I think about in the evening is my customers.
I like being around customers. I love observing them as they use my website. I’m a good listener and observer.
I believe that website management is a process of continuous improvement and I am very wary of major re-designs.
I’m prepared to make enemies within my organization in order to better serve my customers.
There is one thing I know more than anything else: I AM NOT MY CUSTOMER.
Web professional: Are you ready to serve?
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